2025 Turnitin
Virtual Customer Summit

Agenda

How much is too much? Navigating the responsible usage of AI


Annie Chechitelli,
Chief Product Officer


Join Turnitin’s Chief Product Officer, Annie Chechitelli, to explore how AI can support authentic learning, critical thinking, and writing development without compromising academic integrity. This session will share global insights on AI’s role in education, introduce Turnitin Clarity, a new solution promoting transparency and equitable grading, and offer strategies for educator-guided AI use. Let’s move beyond limiting questions about AI writing and instead focus on building ethical, holistic learning experiences that prepare students for success in an AI-driven world.


What you’ll learn:


  • Understand how to responsibly incorporate generative AI into the classroom to support authentic learning, critical thinking, and writing development—without compromising academic integrity.
  • Gain insights from global research on AI in education and learn how students, educators, and administrators are navigating opportunities and challenges around AI use.
  • Discover Turnitin Clarity, a new solution designed to promote transparency, fairness, and ethical AI use, helping educators develop authentic writing skills in students.


Service, value, community: Driving customer success together


Zemina Hasham, Chief Customer Experience Officer


Join Turnitin’s Chief Customer Experience Officer, Zemina Hasham, to learn how Turnitin’s customer success model has been intentionally designed through years of feedback and investment. This session will highlight how we support educators and institutions with the right service at the right time, in the right format. Learn how Turnitin is fostering a connected community of educators and experts, and how our evolving service model helps institutions achieve deeper adoption, stronger outcomes, and more meaningful engagement.


What you’ll learn:


  • Understand how Turnitin's services and support model are designed to meet your institutional needs.
  • Learn how to leverage the Turnitin Educator Network to connect with peers and strengthen adoption.
  • Explore the improvements and technology investments enhancing the customer experience.
  • Identify practical ways to use these services at your institution to drive success.


Chris Caren


Chris Caren, Chief Executive Officer


To be announced soon

What you’ll learn:


  • To be announced soon
Handwritten assessments to deter AI misuse


Lida Rose, Senior Product Marketing Manager


Explore how administering handwritten assignments, integrated through a digital feedback workflow, can be a powerful strategy to curb AI-generated content and foster authentic student learning. In this session, you’ll hear real-world success stories from educators leveraging this approach to uphold academic integrity, explore practical implementations for in-person and remote classrooms, and get hands-on in our customized product experiences.


Related session: 

Rethinking assessment: Standards-based grading with Gradescope



What you’ll learn:


  • Effectively deter AI misuse and enhance academic integrity at your institution by strategically identifying opportunities to implement handwritten assessments.
  • Understand the practical steps for integrating handwritten assignments into a streamlined digital feedback and grading workflow across in-person or remote teaching environments.
  • Apply best practices shared by fellow administrators and educators to successfully grade handwritten assessments for increased security, efficiency, and student engagement.


Next-gen Turnitin Feedback Studio: Clear insights, fast feedback, flexible Assessment


Andy Miller, Senior Product Marketing Manager


In this session, we showcase the next generation of Turnitin Feedback Studio—smarter, more intuitive, and future-proofed for the evolving needs of today's educators and students. We’ll explore the upgraded experience, including a new intuitive and accessible interface, an enhanced Similarity Report with updated match categories, and a reimagined feedback and grading workflow. You’ll see how it gives educators more flexible ways to deliver timely, actionable feedback that boosts student engagement and maximizes learning potential.


Related session:

Deep dive into the next generation of Turnitin Feedback Studio



What you’ll learn:


  • Understand the problems and challenges in the legacy experience that next-gen TFS has solved or addressed.
  • Recognize the full scope of enhancements delivered in the next-gen experience that work together to save time, support diverse student needs, and improve learning outcomes.
  • Enable and customize the new experience to fit your institution’s needs.
  • Confidently guide colleagues and students through a smooth, successful transition.
Adapting to the future with continuous innovation: Turnitin's AI writing detection in an evolving AI landscape


Namrata Nanda, Principal Product Marketing Manager


Gailene Nelson, Senior Director Product Management


Learn about Turnitin's AI writing detector and the continuous improvements we've made since its launch in 2023 to ensure it meets the requirements and expectations of our customers. During this session, we will talk about some of the latest releases and provide a sneak peek at the exciting roadmap ahead.


Related session:

Truth or Tool? Understanding the Limits of AI Detection



What you’ll learn:


  • Understand how Turnitin's AI writing detection capabilities help uphold academic integrity.
  • Learn how these capabilities work, including new enhancements to address AI bypassers and how AI writing detection can work alongside Turnitin Clarity.
  • Sneak preview of the product roadmap and future enhancements.
  • Find out about new resources and additional pedagogical support.
Unlocking Authorship insights: Leveraging actionable data to uphold academic integrity


Namrata Nanda, Principal Product Marketing Manager


Gailene Nelson, Senior Director Product Management


Kelly Haller, Distinguished UX Designer



In this session, you’ll learn about the exciting new developments coming to Authorship—Turnitin’s tool to address contract cheating. Join us as we explore what’s next and demonstrate the value of strategic data and insights in helping your institution identify and deter misconduct more effectively, support academic integrity measures, and make confident, informed decisions.



What you’ll learn:


  • Recognize common challenges and understand how Authorship can help you address them, supported by rich data and insights.
  • Identify the unique advantages of Authorship for each institution persona in managing academic misconduct issues.
  • Gain insight into the Authorship product roadmap.
Building a Bridge Between Educators and Students in the Age of Gen AI


Leah Stockstill, Product Marketing Manager


Discover how Turnitin Clarity facilitates rich, formative conversations with students by empowering educators to focus on the writing process itself, as well as the responsible, ethical integration of generative AI tools. In this session, we’ll also explore strategies for guiding students to understand not just what they write, but how they write, and how AI fits into that journey.


What you’ll learn:


  • Use the data provided by Turnitin Clarity to engage with students about the writing process.
  • Aid students in understanding when and how to ethically incorporate AI into their writing journey.
The future of research integrity: Upgrading to iThenticate 2.0


Aidan Vollmer, Product Marketing Manager


Transform your research integrity workflow with iThenticate 2.0, Turnitin's next-generation platform designed to meet today's evolving challenges. 

In this session, you’ll discover why upgrading to iThetnicate 2.0 is essential for staying ahead of emerging threats. You’ll learn about exclusive new features including advanced AI writing detection capabilities, enhanced similarity checking, streamlined collaboration tools, and a modern, accessible interface that improves user experience across your institution.

What you’ll learn:


  • Recognize the unique value iThenticate 2.0 delivers, including advanced AI writing detection, enhanced similarity checking, and improved collaboration tools, and understand how these capabilities strengthen research integrity.
  • Understand why upgrading to iThenticate 2.0 is critical in light of emerging misconduct challenges and the iThenticate v1 end-of-life timeline.
  • How iThenticate 2.0 is serving emerging research expectations and future-proofing your institution’s research integrity efforts.
From data to impact: Using ExamSoft reporting to drive student success and curricular innovation


Daniel Trujillo (ES customer, Director of Assessment - Auburn University College of Pharmacy)


Dr. Ashley Castleberry

Assistant Dean of Curriculum and Assessment and Clinical Professor, The University of Texas at Austin College of Pharmacy



In this session, you’ll learn how Auburn University’s Harrison College of Pharmacy leverages ExamSoft reporting to generate individualized year-end progress reports that support student remediation and NAPLEX readiness. Daniel Trujillo, Director of Assessment, will share insights into the school’s data-informed approach to continuous improvement that recently earned them the Provost’s Excellence in Assessment Award. (Note: While this session uses examples from a pharmacy school using Legacy, it offers best practices applicable across disciplines and Enterprise customers.)


Related sessions: 

Banking on Success: Creating questions that challenge students in the age of AI


Optimizing enterprise ExamSoft: A refresher for confident course delivery


Beyond the grid: The power of ExamSoft Spreadsheets

What you’ll learn:


  • Use ExamSoft reporting, especially longitudinal reports, to provide students with more meaningful evaluation through a variety of formats and channels (e.g. end-of-year progress report, PDFs, email).
  • Identify ways ExamSoft longitudinal reporting can capture key trends in student performance and inform changes to the curriculum. 
  • Gain awareness of PARA and P1RA (ES benchmark exam add-ons) for pharmacy schools.
Innovation and integrity in the age of AI: What's next for Turnitin Feedback Studio


Marlen Rattiner, VP of Product


Explore the future of education in this thought-provoking session on the evolving landscape of academic integrity and assessment in the age of AI. Informed by Turnitin research, we’ll examine key trends impacting educators and institutions, from AI-driven learning to the growing need for robust, reliable assessment solutions. Get an exclusive look at how Turnitin is leading innovation through Turnitin Feedback Studio, including major enhancements to the similarity report, grading and feedback tools, LMS integrations, and exciting new features like Turnitin Clarity.


Related sessions: 

Turnitin Clarity deep dive


Deep dive into the next generation of Turnitin Feedback Studio

What you’ll learn:


  • Grow your understanding of the evolving education landscape and the innovations shaping academic integrity and assessment today, particularly AI. 
  • Key trends impacting educators and institutions, from AI-driven learning to the increasing importance of robust assessment solutions. 
  • See how Turnitin is driving innovation through Turnitin Feedback Studio, investing in long-requested enhancements to its capabilities and user experience.


Delivering Innovation: The Road to LTI 1.3

Gretchen Hanson, Director of Product Marketing


Explore the new Turnitin Feedback Studio, featuring enhancements for accessibility, improved assignment workflows, and powerful grading and feedback tools—all built on the LTI 1.3 standard for secure, seamless LMS integration. Ideal for educators, instructors, and LMS administrators, this session will provide an overview of the enhancements and resources to support your transition to LTI 1.3. Please note: step-by-step, LMS-specific guidance won’t be covered here, but we’ll provide details on upcoming implementation workshops.

What you’ll learn:


  • Discover the new accessibility, grading, and workflow features coming to Turnitin Feedback Studio.
  • Understand how LTI 1.3 enables secure and seamless integration with learning management systems.
  • Identify resources and next steps to support a successful transition to LTI 1.3.
Rethinking assessment: Standards-based grading with Gradescope


Lyn Riverstone, Senior Solutions Engineer


Polina Sabinin, Professor of Mathematics, Bridgewater State University


For over a decade, Gradescope has supported both formative and summative assessments in secondary and higher education—going beyond scoring to support deeper learning. In this session, we will examine flexible uses of Gradescope to implement standards-based grading frameworks, including mastery and specifications grading. Learn how educators harness Gradescope to provide mastery-based feedback that supports teaching and learning, while validating learning outcomes.


Related session: 

Handwritten assessments to deter AI misuse

What you’ll learn:


  • Understand the flexible uses of Gradescope for standards-based grading, including mastery and specifications grading.
  • Explore resources for getting started with standards-based grading.
  • Utilize Gradescope for providing mastery feedback and collecting evidence of learning outcomes.
Banking on success: Creating questions that challenge students in the age of AI


Stacie Winsor, Solutions Engineer


As student AI use grows, assessments must evolve to test deeper understanding and problem-solving skills. In this session, we’ll help you unlock the full potential of ExamSoft question banks. Discover how to leverage ExamSoft’s wide range of question types and scoring features to create assessments that go beyond memorization—empowering students to apply knowledge, strengthen critical thinking skills, and prepare for licensure success.


Related session: 

From data to impact: Using ExamSoft reporting to drive student success and curricular Innovation

What you’ll learn:


  • Navigate the Enterprise Portal to create question items in a question bank.
  • Understand and apply diverse question types (e.g. multiple‑choice, true/false, fill‑in‑the‑blank, drag‑and‑drop, hot spot, ordering, matrix, essay) to support higher‑order thinking beyond memorization.
  • Use category tagging and scoring settings to structure assessments and deliver formative feedback aligned with critical thinking and licensure preparation goals.
  • Set scoring, duplicate, group questions, and manage version history to build robust assessments that promote application, analysis, and evaluation.
Turnitin Clarity Deep Dive


Jay Gibson, Senior Solutions Engineer


In this session, you’ll get a closer look at Turnitin Clarity and the ways in which it can support you and your students. From assignment creation to reviewing student submissions, we’ll examine how Turnitin Clarity empowers instructors to evaluate responsible AI use, brings transparency and fairness to the writing process, and bridges the gap between educators and students. 


Related session: 

Innovation and integrity in the age of AI: What's next for Turnitin Feedback Studio

What you’ll learn:


  • See how Turnitin Clarity provides deeper insights into the entire writing process, giving instructors the visibility needed to guide students toward stronger academic writing practices.
  • Evaluate whether students have used AI responsibly, according to your AI use policies, and identify opportunities for teaching interventions when AI misuse may be present.
  • Understand how Turnitin Clarity serves student interests and how to talk to students about its role in ensuring writing transparency and showing the originality of their work.
Optimizing enterprise ExamSoft: A refresher for confident course delivery


Stacie Winsor, Solutions Engineer


Join our refresher session where we'll walk through the process of creating an assessment in ExamSoft—from building questions to tagging learning objectives using categories. We'll also explore how to access and interpret assessment-level and advanced reports, plus tips and features to help you get the most out of your assessments this term.


Related session: 

From data to impact: Using ExamSoft reporting to drive student success and curricular innovation

What you’ll learn:


  • Create a new assessment in ExamSoft— including setting essential options. 
  • Add questions and tag them appropriately using learning‑objective categories (e.g. Bloom’s, course objectives, licensure domains). 
  • How to post assessments
  • Generate and navigate key reports (Summary, Category Performance, Exam Taker Results, Strengths & Opportunities) to diagnose student performance and question quality. 
  • Use report data to identify untagged items, at‑risk students, and opportunities for remediation and curriculum refinement.
Breaking down the details in student submissions


Kathryn Walker, Solutions Engineer


This session will highlight the value of Document Details and how, with the Turnitin Originality add-on, you can gain deeper insights and rich metadata and document-specific insights in submissions—without requiring access to the Authorship tool.

What you’ll learn:


  • Understand how Document Details can support investigation of student work. 
  • Understand the student’s writing ‘fingerprint’.
  • Improve student-faculty collaboration by highlighting potential instances of collusion with Document Details.
Beyond the Grid: The Power of ExamSoft Spreadsheets


Kathryn Walker, Solutions Engineer


This focused session will outline how ExamSoft Spreadsheet functionality can be utilized across multiple departments to facilitate secure spreadsheet testing. We’ll cover how spreadsheets are used, breaking down the data, what it looks like in secure mode, current functionalities, and future enablements.


Related session: 

From data to impact: Using ExamSoft reporting to drive student success and curricular innovation



What you’ll learn:


  • Understand how to enable ExamSoft Spreadsheets on assessments.
  • Learn how to grade, review, and provide feedback to student work on ExamSoft Spreadsheets. 
  • Recognize limitations and future enablements.
  • See the student-facing experience of using ExamSoft Spreadsheets
Truth or Tool? Understanding the Limits of AI Detection


Divia Lorenz, Solutions Engineer

Curious about how Turnitin detects AI-generated writing? In this session, we’ll break down the technology behind Turnitin’s AI detection tool and explore what it can—and can’t—reliably identify. You’ll gain a better understanding of the science behind the detection process, what the AI score really means, and how to interpret results thoughtfully and ethically. Walk away with practical insights to support academic integrity conversations and make informed decisions in your classroom or institution.


Related session: 

Adapting to the future with continuous innovation: Turnitin's AI writing detection in an evolving AI landscape



What you’ll learn:


  • Understand Turnitin’s AI writing detection tool capabilities.
  • Recognize the difference between Similarity and AI detection.
  • Learn the difference between AI detection and AI paraphrase detection.
  • Understand how to interpret AI writing detection results.
Deep dive into the next generation of Turnitin Feedback Studio


Jay Gibson, Senior Solutions Engineer


In this session, we’ll spotlight the new Similarity Report within the next generation of Turnitin Feedback Studio. You’ll see how the new features streamline the process for similarity and AI checks, enhance accessibility, and boost overall usability. Join us for this in-depth demonstration and learn how to apply these enhancements to your teaching workflow.


Related sessions: 

Innovation and integrity in the age of AI: What's next for Turnitin Feedback Studio


Next-gen Turnitin Feedback Studio: Clear insight, fast feedback, flexible assessment



What you’ll learn:


  • Understand how to utilize the new Similarity Report to streamline the review process.
  • Gain greater insight into what has changed in the feedback and grading interface.
Teaching, Learning, and Academic Integrity in the Age of AI


KPatti West-Smith, Senior Director of Global Customer Engagement


Audrey Campbell, Digital Customer Experience Manager


Karen Smith, Senior Teaching and Learning Specialist

This panel session brings together former educators at Turnitin to discuss how institutions can approach AI in the classroom with nuance—balancing innovation with integrity. We'll explore how thoughtful use of detection and formative tools can foster transparency, support educator judgment, and rebuild relationships sometimes strained by uncertainty and misuse.

What you’ll learn:


  • Understand key issues around generative AI use in education.
  • Identify strategies for maintaining academic integrity without compromising trust or student agency.
  • Learn how formative tools can provide visibility into the writing process to support ethical learning.
  • Explore how AI detection and other insights can supplement educator judgment in evaluating student work.
  • Discuss classroom scenarios where formative insights help reframe student support.
Unlocking the full potential of the next generation of Turnitin Feedback Studio


Callan Rose, Senior Onboarding Consultant


Ninya Victorio, Customer Onboarding Consultant

Discover how to make the most of Turnitin Feedback Studio with practical, time-saving tips and strategies. This session will showcase underused features and share best practices to enhance feedback quality, streamline grading, and reinforce academic integrity in your courses.

What you’ll learn:


  • Identify underutilized features in Turnitin Feedback Studio that can enhance feedback quality, efficiency, and academic integrity.
  • Apply practical tips and shortcuts to streamline grading and provide more meaningful feedback to students.
Beyond similarity scores: Getting the best from iThenticate


Chase Nordquist, Senior Onboarding Consultant


Catalina Londoño, Global Director of Customer Onboarding


Discover how to leverage iThenticate beyond basic similarity checks to strengthen research integrity and streamline manuscript review. This session will cover practical tips, best practices, and strategies for efficiently interpreting reports, helping researchers and editors make confident, informed decisions.

What you’ll learn:


  • Recognize the full range of iThenticate features that support research integrity beyond basic similarity checking.
  • Interpret similarity reports effectively to differentiate between acceptable matches and potential issues.
  • Apply time-saving tips and best practices to streamline pre-publication review and improve manuscript quality.
Making the most of your ExamSoft data for admins - reports & data focus [Legacy users]


Liz Hunter, Senior Onboarding Consultant


This session is for ExamSoft legacy portal users who want to review and improve their assessment, instruction, and curricular efficacy using various ExamSoft reports. We’ll explore how to use Categories data and reports to ensure test items are both challenging and consistent. Faculty will learn to analyze results at the student or cohort level to improve assessments, refine curriculum, and support student mastery.

What you’ll learn:


  • Explain the value and importance of categorization and tagging.
  • Distinguish between assessment performance and student performance.
  •  Identify at-risk students for remediation and academic support. 
  • Utilize the data from various ExamSoft reports for curricular and assessment improvements.
Making the most of your ExamSoft data for admins - reports & data focus [Enterprise users]


Kristen Yera, Onboarding Consultant


This session is for ExamSoft Enterprise Portal users who want to review and improve their assessment, instruction, and curricular efficacy using various ExamSoft reports. We’ll discuss how to maximize your data to improve student performance, learning, engagement, and retention. Additionally, participants will have the opportunity to engage with other participants to discuss best practices when reviewing data.

What you’ll learn:


  • Understand the value and importance of categorization and tagging.
  • Distinguish between assessment performance and student performance.
  •  Identify at-risk students for remediation and academic support. 
  • Utilize the data from various ExamSoft reports for curricular and assessment improvements
  • Evaluate current processes for reviewing data at the assessment, student, and course level.
Practical tips for ExamSoft assessments & exam administration for faculty - exam focus [Legacy users]


Liz Hunter, Senior Onboarding Consultant

In this session for ExamSoft Legacy Portal users, we’ll review how to protect your exam integrity using ExamSoft’s security options and tools, how to identify suspected misconduct, preparing for exam day, and top troubleshooting tips.

What you’ll learn:


  • How to create secure exams using best practices that ensure integrity.
  • Equip exam takers for testing.
  • Monitor and troubleshoot confidently during exams.
  • Identify potential misconduct.
Practical tips for ExamSoft assessments & exam administration for faculty - exam focus [Enterprise users]


Kristen Yera, Onboarding Consultant

In this session for ExamSoft Enterprise Portal users, we’ll review how to protect your exam integrity using ExamSoft’s security options and tools, how to identify suspected misconduct, preparing for exam day, and top troubleshooting tips.

What you’ll learn:


  • How to create secure exams using best practices that ensure integrity.
  • Equip exam takers for testing.
  • Monitor and troubleshoot confidently during exams.
  • Identify potential misconduct.
ExamSoft clinical judgment exams: Strategic implementation


Katie Mott, Senior Manager, Customer Onboarding Operations

This session will equip educators with best practices and strategies for effectively utilizing Clinical Judgment Exams (CJE). We’ll explore strategies for reviewing both faculty and student-level reports to pinpoint areas for improvement and guide curriculum adjustments. Additionally, discover best practices for leveraging Custom Assessment Content to facilitate targeted remediation and enhance student readiness for the Next Gen NCLEX.

What you’ll learn:


  • Understand how to access and post CJE Open Check and Benchmark assessments.
  • Learn to review faculty and student-level reports effectively for remediation and/or curricular opportunities. 
  • Discover how to leverage custom assessment content for remediation.
  • Prepare to strategically implement CJE Open Checks, Benchmark Exams, and Custom Assessment.
Safeguarding assessment integrity in the age of AI: High-stakes exams and coursework beyond writing


Betty Ho, Principal Product Marketing Manager

Darby Scroggs, Assistant Director for Teaching Support and Professional Development, Philadelphia College of Osteopathic Medicine


Sonya Nichols, Instructional Technology Specialist II Course Design and Quality, Iowa State University

As generative AI rapidly evolves, so do the risks to academic integrity. Join this session to learn how two higher education programs are leveraging ExamSoft and Gradescope to stay ahead of AI-driven misconduct for assessments beyond long-form writing. Gain practical insights, strategies, and resources about ensuring integrity in the assessment process, whether utilizing paper for course assessment or securing digital high-stakes exams against AI misuse.

What you’ll learn:


  • Identify how generative AI creates new academic integrity risks in assessments beyond writing.
  • Understand how ExamSoft secures high-stakes digital exams against AI misuse.
  • Discover how Gradescope helps maintain integrity across diverse course assessments.